Icelandair is a lively workplace with operations in Iceland, Europe, and North America. We are one of Icelands largest and most diverse companies and work in an international, ever-changing environment. We fly to multiple cities in Europe, the United States, and Canada, as well as destinations within Iceland and in Greenland.
Icelandair is seeking a positive and solution-oriented individual for the position of Baggage Service Manager. This is a temporary 12-month position within the airline’s baggage department at Keflavík International Airport. The role involves ensuring excellent customer service, overseeing daily operations, and leading improvement initiatives. Working hours are primarily daytime, with flexibility in line with the nature of the role.
We offer a collaborative and safety-focused work environment where reliability and high-quality standards are key guiding principles.
Key Responsibilities:
- Lead daily baggage service operations in close collaboration with the department manager, ensuring top-tier service and safety.
- Develop and implement procedures aligned with industry standards.
- Monitor and enhance service quality and operational efficiency.
- Support recruitment, training, and performance evaluation of team members.
- Address customer inquiries to ensure a positive experience.
- Perform other duties as required.
Qualifications:
- Relevant education and practical knowledge of aviation procedures.
- Strong verbal and written communication skills in English. Proficiency in Icelandic is considered an advantage.
- Proficiency in computer systems and tools.
- Demonstrated initiative and ability to lead projects independently.
- Excellent interpersonal and leadership skills.
- Strong organizational skills and attention to detail.
- Ability to thrive under pressure with a positive and proactive attitude.
Icelandair‘s policy promotes equality and diversity among employees and encourages individuals of all genders to apply.
The application deadline is 18th of August 2025. Please submit your application and CV.
If you need further information, please contact:
Sólveig Steinunn Bjarnadóttir, Manager, solveigbicelandair.is
Rebekka Gísladóttir, People Manager, rebekkagicelandair.is
