Job Title:                    Receptionist 

Department:               Security 

Location:                    Fleetlands

Line Manager:            Site Security Manager

Purpose of the role:

The purpose of this role is to provide an initial point of contact for all visitors to the Fleetlands site, to handle telephone enquiries in a polite and professional manner, working effectively alongside the security team and being an ambassador for our company values and vision, “setting the standard of customer service”. 

To carry out the Security vetting, to allow access to the Site of Staff, Contractors, Clubs and Visitors.

Key responsibilities and duties:

• Staffing the Reception desk when required, ensuring Reception is not left unattended at any time;
• Answering all telephone calls in a polite and professional manner;
• Issuing and programming access badges and cards for cleared personnel;
• Operate and monitor security systems, CCTV and alarms and respond in accordance with procedures;
• Providing administration support to the security management team.
• Assist where necessary with the New Starter induction process
• Handling internal and external enquiries (via telephone or face to face) in a helpful manner, striving to answer queries and solve problems with a “can do” attitude;
• Providing an excellent standard of customer service at all times, being an ambassador for the company’s vision of “setting the standard of customer service”;
• Working effectively with the Fleetlands site security team, ensuring that Reception and Security are communicating relevant information and working in sync, to maximum efficiency at all times;
• Sufficiently managing and maintaining stock levels of stationary and required documents and forms accessible;
• Ensuring all relevant personnel records and logs are updated accurately and regularly and that all information required, is included; 
• Complete all relevant administration tasks which may change through time in line with requirements;
• Support the vetting processes of staff, contractors and club members to enable access
• Undertaking any ad hoc related duties that may arise (as instructed by line manager) such as receiving deliveries;
• Assisting in planning and preparation for on-site visitors;
• Ensuring all visitors are advised of site security and health & safety requirements;
• Ensuring the Reception area is kept in a suitable condition for visitors and maintaining a good Company image;
• Carryout ITAR clearance activities, in accordance with Company requirements;
• Adhering to all Health and Safety rules and regulations;
• Working in line with our organisational values (Integrity, Respect, Excellence, Innovation and Teamwork);
• Adherence to our Quality Management Systems (QMS), Safety Management Systems (SMS), Environmental Management Systems (EMS) and all associated Business Manuals.
• Regularly audit security databases to ensure they are accurate and liaise with on site hosts to validity 

Competencies: (e essential / d desirable)

• Ability to obtain Security Clearance (SC) (e)
• Ability to work with other teams and communicate effectively; (e)
• A polite, professional and respectful manner; (e)
• Excellent interpersonal skills; (e)
• Ability to follow rules and regulations. (e)

Organisational Relationships:

• Reports to the Facilities Manager;
• Internal and external visitors;
• Security Team;
• All Vector staff.

Professional Qualifications/Education and Training:

• GCSEs English and Maths Grade C or equivalent; (e)
• Security Vetting Training (DISA, Defence Industry Security Association). (d)

Experience:

• Experience in a customer facing role; (e)
• Experience of working in a regulated environment; (d)
• Experience in Security Vetting procedures. (d)